So I totally LOVED the the customer service 123.
It really helped me in how I help my patrons. They are so right, most people are really not going to ask for help! But if you look approachable and ask first, they just might let you answer their questions! If anything, show them one of the OPAC's to help them look stuff for themselves, maybe that would make it easier on them.
Wow, that was a great task!
WriterGirl
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